Refund policy

RETURN & REFUND POLICY

30-Day Returns

We accept return requests within 30 days after delivery of the last item in an order.

To be eligible for a return, an item must be in its original condition: unused, unworn, with tags, and in its original packaging. Proof of purchase may be required.

How to Start a Return

To request a return, contact EASTLOT LLC at info@eastlotllc.com and include your order number. We will provide return instructions and, for eligible returns, a prepaid return label. Please do not send an item back without first receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.

Refunds

After the returned item is received and inspected, we will notify you of the refund decision. If approved, the refund is issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Cancellations

Cancellation requests can be submitted before an item is fulfilled. Because fulfillment may begin quickly, a cancellation cannot be guaranteed once a supplier has started processing the order. If an order can’t be cancelled, it may still be eligible for return after delivery under this policy.

Final-Sale Items

Only items clearly marked “Final Sale” at the time of purchase are not eligible for returns or cancellations, where permitted by law.

International Orders

Customers are responsible for any import duties, taxes, or customs charges imposed by their delivery country unless those charges are explicitly included at checkout. Any such charges that are nonrefundable by the relevant authority are not refundable by EASTLOT LLC.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.